All products come with a lifetime warranty. This includes, and is not limited to, the construction of any wooden products, their joinery and materials used.
The warranty does not cover, and is not limited to:
- damage of parts (third party or constructed by us) from misuse.
- accidental / purposeful damage.
- general wear and tear.
Shipping costs incurred in warranty servicing are non-refundable.
Warranty claims are at the full discretion of Alder & Ash Bespoke Custom. To discuss warranty claims, please email us at firstname.lastname@example.org
RETURNS & REFUNDS
If you would like to return a product for a refund, please email us first - email@example.com - detailing your reason for return. Upon receipt of the product, we will check it over, and assuming everything is in the condition it left us, we will issue a refund in line with our Cancellation Policy.
Stock boards and B-Stock boards can be returned within 14 days of receipt. Each are sold "as seen", provided by the images on the product page. This is to ensure you are fully aware of any imperfections already present on the product. These are handmade, so some minor imperfections are to be expected.
Any alterations or modifications performed by the buyer, or persons on their behalf, voids any right to refund. Repairs are available, potentially at cost.
Damage caused by the buyer, or others persons, is not a valid reason for refund. If you, or others, have damaged the product, please see the "Warranty" section above.
No longer wanting it is not a valid reason for refund.
If you would like to return a product for modification or alteration, we'll happily receive it. Let us know what you would like done before shipping, and we'll arrange for the updates. Depending on the circumstances, additional charges may be applied.
We cannot refund any shipping costs for returning the product to us.
You can cancel your order at any time. Please be aware that for a full refund, cancellation must be within 14 calendar days of the purchase / invoice date. Following this date, at the discretion of Alder & Ash Bespoke Custom, a maximum of 50% of any deposit, or 75% of full payment, shall be refunded. This is to protect our livelihood and business, covering expenses incurred during that time.
If you would like to cancel an order after shipping, please refer to the Returns & Refund policy. This is subject to the maximum refunds illustrated.
If you have any questions regarding Warranty, Returns, Refunds and Cancellation, please email us at firstname.lastname@example.org